CTX103473
MetaFrame Presentation Server 3.0 for Microsoft Windows 2000,MetaFrame Presentation Server 3.0 for Microsoft Windows 2003,MetaFrame XP 1.0 for Microsoft Windows 2000,MetaFrame XP 1.0 for Microsoft Windows 2003,Presentation Server 4.0 for Microsoft Windows
MetaFrame Presentation Server 3.0 for Microsoft Windows 2000,MetaFrame Presentation Server 3.0 for Microsoft Windows 2003,MetaFrame XP 1.0 for Microsoft Windows 2000,MetaFrame XP 1.0 for Microsoft Windows 2003,Presentation Server 4.0 for Microsoft Windows
1970-01-01
1970-01-01

Description

Shadowing a user fails with “Error 5 – Access denied” for a Citrix administrator when shadowing using the Management Console.

Resolution

Configure both the Windows and Citrix policies.

Windows 2003 Group Policy Configuration

    1. For the Organizational Unit containing the Citrix administrators, create a new or edit an existing Group Policy Object.

    2. Navigate to User Configuration > Administrative Templates > Windows Components > Terminal Services and set the policy Sets rules for remote control of Terminal Services user sessions to the desired shadowing settings.

Citrix Policy Configuration

    1. Create a new policy in the Management Console and set Assign Shadowing Permissions and Configure User Shadowing to enable the Citrix administrators to shadow:

    Assign Shadowing Permissions: Add the Citrix administrators and apply the setting

Configure User Shadowing: Allow shadowing

    2. Assign this newly created policy to the users or groups you want to shadow.

Additional Information

There may also be a permission problem caused by the presence of the debug utility Process Dump, or Userdump.exe, on the server.

CTX106677 – Userdump.exe May Affect Certain Virtual Channels for Non-administrator User Accounts

CTX101886 – Error: Shadow failed. Error code 5 when using Citrix Management Console Policies


特别说明


本文来源为Citrix.com所有,翻译后版权归翻译者所有.如需转载请注明出处.

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