CTX104578
Access Gateway 4.5 Advanced Edition,Presentation Server 4.5 for Windows Server 2003,XenApp 5.0 for Windows Server 2003 x86
Access Gateway 4.5 Advanced Edition,Presentation Server 4.5 for Windows Server 2003,XenApp 5.0 for Windows Server 2003 x86
Article
Article
2010-03-16
2010-03-16
Summary This document contains information about using the Citrix Diagnostic Facility (CDF) and the Access Management Console to trace issues ...
This article is no longer maintained, its content refers to a discontinued product and may be out of date. Refer to the Discontinued Product Lifecycle or Active Citrix Product pages for more information on support schedules.

Summary

This document contains information about using the Citrix Diagnostic Facility (CDF) and the Access Management Console to trace issues.

Using the CDF and the Access Management Console to Trace Issues

To use the CDF and Access Management Console to trace issues, complete the following procedures:

Starting the Trace

To start trace from the Access Management Console, complete the following procedure:

  1. Open the Access Management Console.
  2. Expand the Servers node.
  3. Select the server to trace.
  4. From Other Tasks, select Diagnose Problems, as shown in the following screenshot:

  1. Select Start Trace Session(s).
  2. Select Create new trace settings, as shown in the following screenshot:

    Note: You can send files containing all the modules to trace. To you do so, you can select the Use an existing settings file or Use a settings file as a template and edit the settings option.
  1. Click Next.
  2. From the Log File Settings group, select Circular, as shown in the following screenshot:

    Note: With the Sequential log file settings, the trace continues to grow until stopped. However, with Circular log file setting, the trace grows only to the maximum size defined and starts overwriting the oldest entries.
  1. Click Add to add the different modules to trace
  2. Select the modules you want to trace, as shown in the following screenshot:

  1. From the Data of Record list, select the appropriate level of data to record, such as 0xFFFFFF.
  2. From the Select the level of detail to write the log list, select the level of details, such 16.
  3. Click OK.
  4. When modules are listed, as shown in the following screenshot, click Next.

    Note: You can also choose to export the settings file to use it again later by clicking Export To File.
  1. Click Finish, as shown in the following screenshot:

    The trace is listed as running under Trace Session(s), as shown in the following screenshot:

  1. Replicate the issues.

Stopping the Trace

To stop the trace, complete the following procedure:

  1. Under Trace Session(s) section, select the trace you want to stop, as shown in the following screenshot:

  1. Click the Stop Trace Session(s) link.
    The Stop Trace Session? dialog box is displayed, as shown in the following screenshot:

  1. Click Stop and Copy.
    Note: The trace disappears from the Stop Trace Session? dialog box. If you use a file server to store the trace log, depending on the size of the trace, you might want to use the Stop Only option to avoid and then to increase the network usage during the day.

Setting the Location for the Trace

By default, the trace is created in the <%userprofile%>\Local Settings\Application Data\Citrix\cdfData\<Server_Name>\ folder. The trace is saved with the .et_ extension.

To modify the location where the trace is created, complete the following procedure:

  1. Expand the Diagnostic Facility node.
  2. Click Set Packaging Details.
  3. In the Set Packaging Details dialog box, click Browse, as shown in the following screenshot:

  1. Navigate to and select the appropriate folder.

Packaging the Trace

Before sending the trace to Citrix Support, you can create a package. This is useful if you have created several trace logs. To package the trace, complete the following procedure:

  1. Open the Access Management Console.
  2. Expand the Servers node.
  3. Select the server to trace.
  4. From Other Tasks, select Diagnose Problems, as shown in the following screenshot:

  1. Select Package Collected Information.
  2. In the Support Number field, enter the support number, as shown in the following screenshot:

  1. Click Next.
  2. Select the trace(s) and log(s) created to package, as shown in the following screenshot:

  1. Click Next.
  2. Select the method to use to send the package, as shown in the following screenshot:

  1. Click Finish.
    Note: A .cab file is created in the location specified in the Diagnostic facility node. You can also set the default FTP server information by using the Diagnostic facility node.

More Information

Refer to the following Knowledge Center articles for more information:

  • [Document Not Found]
  • [Document Not Found]

Additionally, a related video presentation is available on the Citrix VideoTips Web site.


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