CTX111457
XenApp
XenApp 6_5 for Windows Server 2008 R2,XenApp 6_0 for Windows Server 2008 R2,XenApp 5_0 for Windows Server 2008
Printing
2016-04-15
2014-04-01
This article provides a resolution for the issue of the client printers that fail to auto-create during a user logon.

Symptoms or Error

Client printers fail to auto-create during a user logon. An Event ID 1116 is captured in the Event logs from the source of MetaFrame Events. The event contains the following:

“Reason: AddPrinter() failed with status?? 0x6BE.
Converting the hexadecimal?? 6BE?? to decimal and using?? net helpmsg?? provides the following information:
The remote procedure call (RPC) failed.”


Solution

To resolve the issue, download a newer version of the HP printer driver that is compatible with Windows 7 and Windows Server 2008.
Click?? here?? to download.
Note: Before the new HP printer driver is installed, ensure that the version of the?? HPBmini.dll?? file is 1.0.0.16, 1.0.0.18, or?? ?? later. Extract the driver to a temporary folder and verify the version of the?? HPBmini.dllfile.


Problem Cause

The issue occurs because the RPC tries to reuse a TCP connection which the server already requested to close. The server uses ACK/RST packet to respond and the?? 0x6BE?? exception occurs on the client computer.
As described in Microsoft article?? 946394, the issue can also occur because of the Hewlett-Packard (HP) print driver that uses?? HPBmini.dll?? ("HP Mini Installer") 1.0.0.13 or earlier versions.


Additional Resources


 

Join the conversation

Citrix Discussions

Open a case

Citrix Support

特别说明


本文来源为Citrix.com所有,翻译后版权归翻译者所有.如需转载请注明出处.

文档版本


.

广告招租


最新留言


.

广告招租


.