CTX111849
EdgeSight
EdgeSight for Endpoints 5_4,EdgeSight for XenApp 5_4
Other
2016-04-15
2014-04-10
Error: "The Requested Site is either Unavailable or Could not be Found" when Trying to Export a Report in EdgeSight.

Symptoms or Error

When trying to export a report to Microsoft Excel, the following error message appears:

“Internet Explorer cannot download ...

Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.”

User-added image

This message occurs also with other types of export including CSV, and TIFF

An error might be generated in the Event Viewer:

 Event Type:     Warning Event Source:     ASP.NET 2.0.50727.0 Event Category:     Web Event Event ID:     1309 Date:          7/1/2010 Time:          3:11:12 PM User:     N/A Computer:     ********* Description: Event code: 3005 Event message: An unhandled exception has occurred. Event time: 7/1/2010 3:11:12 PM Event time (UTC): 7/1/2010 7:11:12 PM Event ID: 669cda74dc214899bbfd98d1679eceea Event sequence: 241 Event occurrence: 2 Event detail code: 0 Application information:      Application domain: /LM/W3SVC/1/Root/edgesight/rsproxy-1-129224699428390872 Exception information:      Exception type: HttpException      Exception message: The remote host closed the connection. The error code is 0x80072746.

Solution

To resolve this occurrence, complete the following procedure:

  1. On the EdgeSight server running IIS, start IIS Manager, and navigate to Web Sites > Default Web Site > edgesight40:

    User-added image
  1. Right-click rsproxy, select Properties, and click the HTTP Headers tab:

    User-added image

  1. Remove the content appears in the Custom HTTP headers window:

    User-added image
  1. Open a command window and run the IISRESET command.

  2. Perform exports again and it should work appropriately.

  3. If exports still do not work, stop and start the SQL Reporting Services.


 

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