CTX119283
EdgeSight for Endpoints 4.1,EdgeSight for Endpoints 4.2,EdgeSight for Endpoints 4.5,EdgeSight for Endpoints 5.0,EdgeSight for Endpoints 5.1,EdgeSight for Endpoints 5.2,EdgeSight for Presentation Server 4.1,EdgeSight for Presentation Server 4.2,EdgeSight f
EdgeSight for Endpoints 4.1,EdgeSight for Endpoints 4.2,EdgeSight for Endpoints 4.5,EdgeSight for Endpoints 5.0,EdgeSight for Endpoints 5.1,EdgeSight for Endpoints 5.2,EdgeSight for Presentation Server 4.1,EdgeSight for Presentation Server 4.2,EdgeSight f
Article
2016-04-15
2014-12-18
This document details how to recover the Edgesight console administrator password.

Objective

This document details how to recover the EdgeSight console administrator password.


Instructions

Note:??As required by the installation, a super user is created for default administrative access to the EdgeSight console.
If the password for this account has been forgotten, click the Forgot my password link on the EdgeSight Web console logon screen. You will be prompted for the super user email address, where the password will be delivered.
If the email address used to configure the super user has been forgotten, run the following query in SQL Query Analyzer to return it from the database.
select value from config where name = 'SupportEmailID'
Note: If this email address or SMTP server entered during the installation does not truly exist (such as bogus names to pass through the install process), password recovery is not available. To gain access to the console, re-installation is necessary.
The SQL??query restores EdgeSight's super user's permissions.

 if exists (select pid from person_perm_map where pid=1) begin update person_perm_map set pid=1, permid=101 where pid=1 end else begin insert person_perm_map (pid,permid) values (1,101) end if exists (select pid from person_role where pid=1) begin update person_role set pid=1, deptid=101 where pid=1 end else begin insert person_role (pid,deptid,roleid) values (1,1,1) end

 

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