CTX119354
Citrix Licensing
Citrix Licensing 11_10,Citrix Licensing 11_9,Citrix Licensing 11_6
Licensing,Customer Service
2016-04-15
2014-05-07
This article provides instructions to troubleshoot the error "No licenses associated with that License Authorization Code were found. Please check ...

Symptoms or Error

New Citrix Licensing Portal Error Message:
“No licenses associated with that License Authorization Code were found. Please check the code and try again or contact Citrix Customer Service.”

User-added image

Solution

When you place orders with their trusted Solution Advisor, Citrix attempts to locate an existing account. If Citrix does not locate an existing account, Citrix creates a new account for you.

Citrix enters the order under the existing account or the new account created. If you receive?? the error message,?? perform one or all of the following:

  1. Check with the Solution Advisor with whom they placed the order, to verify they placed the order.

  2. Ensure the Solution Advisor has typed the correct account ID on the purchase order.

  3. Request the Solution Advisor to verify with Citrix, which account the order is under. Citrix highly recommends that customers provide their account number to their Solution Advisor when purchasing a product. Account numbers show under the My Account header on the home page next to the accountholder name. (Ex: jdoe123# (company id: 1234567)).

Note: If the preceding steps do not result in finding the product license code(s), contact the Citrix Customer Service department in your geographical area. For Europe, Middle East, Africa, customers need to contact their Solution Advisor.

Problem Cause

This error message is displayed when the license code does not exist or the license code exists but belongs to another customer record.


Additional Resources

For assistance in North America, call 1-800-4Citrix (800-424-8749), 24x7 or visit our Customer Service support site to open a case. For International contact information, click here.

 

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