CTX129964
EdgeSight
EdgeSight for Endpoints 5_4,EdgeSight for XenApp 5_4
Connectivity
2016-04-15
2014-04-11
EdgeSight Agent Cannot Send Performance Data to the Server Once Port or SSL has been Changed or Enabled at EdgeSight Web Server.

Symptoms or Error

No performance data is uploaded from Citrix EdgeSight Agents to the EdgeSight Server after changing the web server port or after enabling the SSL protocol on the IIS server hosting EdgeSight Web Server role.

Various communication occurs between Citrix EdgeSight Agent and the EdgeSight Web Server.

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The communication flow using HTTP/s transport allow the Edgesight Agent to send periodic performance data and alerts to the EdgeSight Web Server as well as receive configuration and agent updates:??

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Changes from HTTP/ HTTPs or port used at IIS server hosting the EdgeSight Web Server role affect directly to those communications.


Solution

Troubleshooting Methodology

EdgeSight Agent log all activity at a file called SYS_EVENT_TXT.txt located by default at: \Documents and Settings\All Users\Application Data\Citrix\System Monitoring\Data.

When communication is broken between the two components, you can see some errors at this file, for example, performance upload launch from the EdgeSight Web Server.

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SYS_EVENT_TXT.txt file contains:

 2011-06-16 16:03:09 Core Worker Running scheduled worker 101 - 'Performance Upload' with trigger 0.
 2011-06-16 16:03:09 EdgeSight    System      The Citrix System Monitoring Agent was unable to run worker "Performance Upload".  Error: 0x800411e1, Unable to load the specified script file, 'http:|ZHTTP|/datasync.aspx?|ZINST|'.  Detailed information can be found in the script log file.  The specified resource cannot be found 2011-06-16 16:03:09 Core         Worker      Worker 101 running with trigger 0 had status of 0x800411E1.  Error: Unable to load the specified script file, 'http:|ZHTTP|/datasync.aspx?|ZINST|'.  Detailed information can be found in the script log file.  The specified resource cannot be found

Worker 101 log shows:

 16/06/2011 16:03:09: 10004, Script load error: The file '/edgesight/app/suser/datasync.aspx?SInstance=75C3F4A0-E56E-432C-8C08-DD7BB7492043&SVersion=5.3.4135.4&tz=120&Dept=XenApp6_PVS&Co=Citrix&Prod=2&AgentType=3' could not be read

Configuration of the new protocol and/or EdgeSight Web Server should be made on all EdgeSight Agents.

Resolution 1

Configuration using Control Panel > Citrix System Monitoring Agent ICON.

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Resolution 2

Caution! Refer to the Disclaimer at the end of this article before using Registry Editor.

  1. Open the registry and navigate to the following key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\System Monitoring\Agent\EdgeSight\4.00\NetAccess

  2. Change the ConnectionFlags REG_DWORD value to:
    Use SSL ?? = 1
    Non use of SSL = 0

  3. Change the ServerPort REG_DWORD value to the port configuration of the hosted EdgeSight Web Server.


Disclaimer

Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.

 

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