CTX136194
Receiver
Receiver for Windows
Performance
2016-04-17
2015-02-26
This article provides a resolution to the error "Citrix HDX engine has encountered a problem and needs to close".

Symptoms or Error

Error: Citrix HDX engine has encountered a problem and needs to close.
[From RcvrForWin3.3_13.3.100][#LA1987]

Note: Users at the same site using Windows XP systems are able to login without any problem (no HDX Engine failure on the systems).


Solution

Note: This is an existing issue on Receiver 4.4, and will be fixed on Receiver 4.4.100.

Download and install the latest available version from the following link:
Citrix??Receiver for Windows

OR

Temporary Workaround

  1. Remove all network printers from client computer, excluding the locally connected printers and printers successfully connected to the Citrix session at that point.

  2. Reconnect the network printers one at a time, testing the Citrix connection for stability between each printer that is reconnected.
    Note: Ensure the current share names are used while reconnecting.
    When all the network printers are successfully reconnected (with current/correct share names), connection to the Citrix session (both as a published desktop and as a published application) is successful without further errors.


Problem Cause

Printers mapped to the client local system are no longer valid printers on the network. The printer was physically present, but the share name on it had changed. Therefore, the Printer Properties for these items on the local system received an error message stating the printer was unavailable and stating to check the connection.


Applicable Products


 

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本文来源为Citrix.com所有,翻译后版权归翻译者所有.如需转载请注明出处.

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