Important Notes
| Before downloading the utility: |
| Receiver cleanup utility is not required and not recommended while upgrading to the Receiver for Windows 4.4. Receiver for Windows 4.4 can upgrade from any older version of Receiver without the need of using the clean up utility. |
| In most cases, this article is intended for IT administrators. If you are an end-user, please contact your support desk to run the Receiver Cleanup Utility. |
Table of Contents
Description
The Receiver Clean-Up utility is designed to assist with the following scenarios:
- When errors occur during upgrade from an earlier version of Receiver or Online Plug-in
- When unexpected behavior or performance is experienced after upgrade from an earlier Receiver or Online Plug-in
- If Receiver upgrade is not possible due to feature incompatibility and/or a clean uninstall is required
- The Receiver Clean-Up Utility removes components, files, and registry values of Online Plug-in 11.x, 12.x, and Receiver for Windows 3.x, 4.x (Online Plugin-in 13.x, 14.x). This includes the Offline Plug-in component if installed.
Supported Operating Systems
Supported Operating Systems (32- and 64-bit unless noted)
| Windows 10 | Windows 10 | Windows 8 | Windows 7 | Windows 2008 |
| Windows 2008 R2 64-bit | Windows 2003 | Windows 2003 | Windows XP |
Prerequisites
Required Security Permissions
Read, write, and modify access permissions are required for the following:
- Local machine registry (HKLM)
- Local user registry (HKCU)
- Default user profile on computer
- %programfiles%\citrix on 32-bit systems or %programfiles(x86)%\citrix on 64-bit systems
Backup the Registry
Go to Microsoft article How to backup and restore the Registry in Windows for backing up the registry.
How to Use the Citrix Clean-Up Utility
The Receiver Clean-Up Utility is a standalone executable file and does not require installation.
Although the Receiver Clean-Up Utility will backup Receiver registry keys before deleting them, it is recommended to back up the registry before running this tool. Go to Microsoft article How to backup and restore the Registry in Windows for backing up the registry.
Caution: Always back up the registry.
- Run the Receiver Clean-Up Utility with administrator privileges.
- Restart the machine when the utility finishes.
Note: The Receiver Clean-Up Utility can be run in unattended mode if desired using the /silent command line option.
C:/> ReceiverCleanupUtility.exe /silent
ReceiverLogs folder is created in the location where the utility is run and tracks all uninstall actions and results.
NOTE: In order to improve the Citrix Receiver experience, users will be prompted to select Y or N to upload the Receiver Clean-Up utility logs to Citrix. Please be sure to click OK to accept the Data Collection and Privacy policy.
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Data Modified by Receiver Clean-Up Utility
The utility terminates all Receiver processes prior to running the uninstall process. Refer to the ReadMe file included with the tool for a list of items that will be removed during the clean-up process.
How to Undo the Changes Made by Receiver Clean-Up Utility
The Receiver Clean-Up Utility creates a backup of all Citrix registry keys in the file \ReceiverLogs\RegBackup.reg before running any clean-up and deletion process.
To undo the changes:
- Reinstall Receiver for Windows
- Import the RegBackup.reg file to restore settings and customizations in the registry.
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Uninstalling Receiver Clean-Up Utility
Delete the downloaded executable and config.xml files from the current directory, and if desired delete the files in the ReceiverLogs folder.
Known Issues
The Receiver Clean-Up Utility does not support non-Administrator users with roaming profile.
If Receiver is not installed at the default location, the Receiver Clean-Up Utility might not work properly.
Receiver Clean-Up Utility is not recommended if environment has Windows Receiver 4.3 (or above). ??
Contact Information
Questions? Concerns? Send any feedback for this tool to supporttools@citrix.com.
Additional Information
Disclaimer
These software applications are provided to you as is with no representations, warranties or conditions of any kind. You may use and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that (a) the software application may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the software application fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the software application. In no event should the code be used to support of ultra-hazardous activities, including but not limited to life support or blasting activities. NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SOFTWARE APPLICATION, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the code.