CTX200946
2015-04-27
2015-04-27
Error: "Http/1.1 Internal Server Error 29" when accessing StoreFront through NetScaler.

Symptoms or Error

Error: "Http/1.1 Internal Server Error 29" when accessing StoreFront through NetScaler.

User-added image

User-added image


Solution

Completed the following troubleshooting steps to resolve the issue:

  1. Performed aaad.debug in a PuTTY session to the NetScaler.

  2. From the debug logs could see that the bind password is incorrect.

  3. Examined the LDAP server configured on NetScaler.

  4. Noticed that an organizational unit has changed and is improperly configured for the users trying to authenticate.

  5. Changed the organizational unit to correct setting.

    User-added image


Problem Cause

Incorrect organizational unit is configured in the LDAP server on NetScaler.


Applicable Products


 

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