Symptoms or Error
The following error is displayed when launching WorxMail on Android M devices:
This Device doesn't support encryption features
The WorxMail logs show the following error:
Line 233: 702 = EncryptionInitFailed Line 254: encryptionVersion = 2 Line 276: privateFileEncryption = SecurityGroup Line 277: publicFileEncryption = SecurityGroup Line 300: 702 = EncryptionInitFailed Line 322: 702 = EncryptionInitFailed Line 325: 2016-01-15T00:07:52.876+0200 MDX-PolicyAlert INFO ( 4) This device does not support encryption features required by the application. 9899 9899 WorxMail 0 Line 349: 702 = EncryptionInitFailed Line 370: encryptionVersion = 2 Line 392: privateFileEncryption = SecurityGroup Line 393: publicFileEncryption = SecurityGroup Line 406: 702 = EncryptionInitFailed Line 420: 702 = EncryptionInitFailed Line 423: 2016-01-15T00:10:33.085+0200 MDX-PolicyAlert INFO ( 4) This device does not support encryption features required by the application. 9899 9899 WorxMail 0 Line 464: 2016-01-15T00:10:35.255+0200 MDX-Application WARNING ( 3) Failed to install Encryption Hooks 11216 11216 WorxMail 0 Line 480: WrongEncryptionKeys = 108 Line 513: EncryptionNeedsAuth = 504 Line 514: EncryptionNeedsKeys = 505 Line 540: EncryptionInitFailed = 702 Line 562: EncryptionNotSupportedHoneycomb = 1003
Solution
Complete one of the following procedure to resolve this issue:
-
Warp WorxMail application with the latest MDX toolkit 10.3.1. After the application is re-wrapped upgrade or push the application to Android M devices.
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To workaround this issue disable encryption in MDX policies.
Problem Cause
This is a known issue when encryption is enabled.
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