CTX212216
2016-04-28
1970-01-01
Worx Notes only syncs from ios to exchange and not from exchange to ios device. sign on to Outlook Web App and go to ...

Symptoms or Error

Worx Notes only syncs from ios to exchange and not from exchange to ios device

Solution

sign on to Outlook Web App and go to??Options??>??Phone??>??Mobile Phones.

User-added image

Select the device and see if the access state = Quarantined
Change it to Access granted

User-added image

Problem Cause

devices did not have enough permissions to do a bi-directional sync
Access state of device was in Quarantine Mode

Additional Resources

check the following links for more reference:
http://docs.citrix.com/en-us/worx-mobile-apps/10/xmob-worx-notes.html
https://thoughtsofanidlemind.com/2014/01/15/eas-device-partnerships/

 

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