CTX212388
2016-04-29
1970-01-01
Director cannot retrieve data for session, logon duration. Dev A pointed to LC2239 however this was not the case. Get-MonitorConfiguration showed ...

Symptoms or Error

Not updating the information on XenApp Director.

Solution

1) Remove the private (sounds it's irrelevant in this case).
2) Start the Monitor Service.
3) In PoSh, run Get-MonitorConfiguration ... check what DataCollectionEnabled says in this case it says false.
4) run Set-MonitorConfiguration -DataCollectionEnabled $TRUE
5) Repeat step 3 and confirm that DataCollectionEnabled now says True.

Problem Cause

On Director Event Log??
Error ID 5 from Citrix Director Service??
Msg: "Failed to connect to data source 'Unknown error.'
Error event ID 2008 Citrix Monitor Service??
Msg: "Error querying the Broker via GetBrokerObjects to obtain 'Controller Machine Details'??

This occurred after moving to and from a DR database.

Applicable Products


 

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