CTX891099
MetaFrame 1.8
MetaFrame 1.8
1970-01-01
1970-01-01

This article replaces CTX395746.

Comments:

This event is usually associated with a connection that gets disconnected early in the logon process. It usually occurs during the time that cltmgr queries the local client to determine what client devices are attached to the local client.

Troubleshooting Steps:

    1. Apply the latest MetaFrame Service Pack.

    2. Open Citrix Connection Configuration.

    3. Go to the Properties of the ICA Listener Port.

    4. Select the Client Settings option.

    5. Select all of Client Mapping Overrides by clicking their respective boxes.

    6. Log on from the client in question.

    7. Check whether the same event ID is registered in the Events Viewer.

    8. If an event is not registered, de-select one Client Mapping Overrides at a time. Repeat Steps 5 and 6 until this event shows up again in the Event Viewer.

    9. At this point, check the device drivers for the Client Device in question.

If the failing client device is Client Drive Mapping:

From Control Panel select Services to see if the Client Network service is started.

From within the session, see if you can manually map the client drives by:

A. Opening Network Neighborhood (for Windows NT TSE) or My Network Places (Windows 2000).

B. Click the Entire Network icon.

C. Click the Client Network icon. If this option is not present, refer to document ID How to Troubleshoot Client Drive Mapping.

D. Select the client drive letter.

Look in the Event Viewer for any events labeled "CDM 70." If there are, refer to document ID CDM Redirector Timeout Event ID 70 in MetaFrame 1.8.

If the failing client device is Windows Client Printer Mapping:

Review document ID Troubleshooting Citrix ICA Printer Autocreation for troubleshooting tips.

If the failing client device is Client LPT Port Mapping:

Verify the Client Network service is started.

The Client Network Provider listing is not available. Refer to document ID How to Troubleshoot Client Drive Mapping for troubleshooting steps.

If you are accessing a DOS application through either Citrix NFuse or through Application Launching and Embedding, client LPT port mapping is not supported under these scenarios.

If the failing client device is Client COM Port Mapping:

Refer to Document IDs [Document Not Found] or Troubleshooting COM Port Redirection Issues .

If the failing client device is Client Clipboard Mapping:

Refer to Document ID Troubleshooting Client Clipboard Issues for troubleshooting tips.

If the failing client device is Client Audio Mapping

Check if the local ICA Client have Audio Mapping enabled? Is there a conflict between the audio settings specified in Citrix Connection Configuration and the local ICA Client?

If all client devices are disabled and this error still occurs:

you may have an issue with the ICA KeepAlive settings. Try adjusting the ICA KeepAlive settings. Details on how to do this are listed in the MetaFrame 1.8 Service Pack 2/Feature Release 1 Installation Guide or Configuring TCP KeepAlive Values to Improve WAN Links and ICA KeepAlives to Place ICA Session in a Disconnected State.


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