CTX985542
Extranet
Extranet
1970-01-01
1970-01-01

Extranet will not install properly because the Extranet service refuses to start after the initial install. Also, the extranet service cannot be manually started via the control panel.
WARNING:
Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Make sure that you back up the registry before you edit it. If you are running Windows NT, also update your Emergency Repair Disk (ERD).

1. To resolve this problem, remove the following keys from the registry:

    • HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicessgatesrv

    • HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicessgudpsrv

2. Reinstall the Extranet program.

NOTE: Citrix Extranet Server Service is referred to as sgatesrv in the registry.


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